ITS Help Desk Support at Penn State
Official support of Adobe Connect for Penn State faculty, staff, and students is provided by the ITS Help Desks at helpdesk@psu.edu, 814-863-2494, or 814-863-1035. The Help Desks may be able to respond more quickly to questions than users in the forums.
Alternatively, you may fill out and submit this ITS Issue Form.
For more information about the ITS Help Desks and other support resources available to Penn State users, see Penn State Support Resources under this section.
Community-Assisted Forums
The unofficial source for help with Adobe Connect is the community Forums, where community members post questions and answers, share tips, and hold discussions. We encourage all community members to post questions, and to answer other members' questions, in the Forums.
General Questions
G1. What is Adobe Connect?
G2. How do I get started using Adobe Connect?
G3. How do I create a meeting?
G4. Do I have to recreate my meeting room every time I want to use it?
G5. How do I close a meeting room?
G6. How do people find out where to go for a meeting?
G7. Where do I find out about accessibility information for Adobe Connect?
G8. Is Adobe Connect the same as Macromedia Breeze Meeting?
G9. Is Adobe Connect the same as Connect Pro?
G10. How do students obtain access to a meeting room?
Attendees
A1. How can I restrict who may enter a meeting room?
A2. Is there a limit to the number of Attendees who may attend a meeting?
A3. What's the difference between the guest account and the Penn State account? Do guests have the same rights as Penn State people?
A4. Do I need an Adobe Connect license to invite people from another University to a meeting?
A5. I want to add someone to the Participant List for a meeting I am setting up but I can't find their name in the list.
Running a Meeting
R1. Would I be considered a Host if I was running my own meeting?
R2. Can I record a meeting or training that is being broadcast through Adobe Connect?
R3. Must recorded meetings reside on the Adobe Connect server?
R4. What should I do if my meeting room connection is dropped while I am in a meeting?
R5. What types of files can I upload into an Adobe Connect meeting?"
R6. How can I "pass the mic?"
R7. I agreed to allow someone to take control of my screen and now I don't know where my meeting room went.
Pods and Layouts
P1. What are layouts? How do I create them? How do I switch between them?
P2. What's the difference between the File Share pod and the Share pod?
P3. How do I limit permissions to pods? Is it possible to allow access to just some of the tools in a pod?
Video and Sound
V1. How do people broadcast audio and video in an Adobe Connect meeting?
V2. How many people can broadcast audio and video in an Adobe Connect meeting?
V3. I am having a problem with echo and feedback when I attend an Adobe Connect meeting. What can I do to eliminate this problem?
Hardware
H1. Is there a recommended web camera for Adobe Connect?
H2. Can I use a Verizon card with Adobe Connect?
H3. Can I use a drawing tablet and stylus with Adobe Connect?
H4. Can I use a video-over-IP videoconferencing system (such as Sony IPELA) with Adobe Connect?
H5. Do Polycom cameras work with Adobe Connect?
Networking
N1. Are we using a Penn State server for Adobe Connect?
N2. What do I do if I suspect a network problem when connecting to an Adobe Connect meeting?
N3. What settings are needed for Network Administrators to allow Adobe Connect meetings through our Firewall/Proxy Server?
N4. Can I access Adobe Connect from behind a router?
N5. Why can I enter my meeting rooms from my home computer but not my office? I am using Internet Explorer from my office.
Other Programs
O1. What is Adobe Presenter? How does it work? How is it distributed? When can I get it? How to insert hyperlinks that work? How do I publish it? Can I publish it to the Penn State Adobe Connect server?
O2. How do I use Captivate with Adobe Connect?
O3. Is Adobe Connect going to take the place of Centra?
FAQ Answers
G1) Q: What is Adobe Connect?
A: Adobe Connect is a collaboration tool that includes video conferencing, application sharing, live polling, chat, whiteboards, and presentations. Live, synchronous interactions with small or large groups take place right on your desktop.
Using Adobe Connect, you and other meeting attendees can join a live, on-line meeting from anywhere in the world, as long as you have a browser, Flash Player plug-in, and an Internet connection. A meeting can have as few as two or as many as several hundred attendees.
The full name of Adobe Connect is Adobe Acrobat Connect Professional, formerly Macromedia Breeze Meeting.
[back to General Questions]
G2) Q: How do I get started using Adobe Connect?
A: To get started using Adobe Connect as a general user, see Getting Started under the top menu.
[back to General Questions]
G3) Q: How do I create a meeting?
A: To get started creating Adobe Connect meetings, see Creating/Editing Meetings under the top menu.
[back to General Questions]
G4) Q: Do I have to recreate my meeting room every time I want to use it?
A: No. Once you create a meeting room, it exists until the owner deletes it. Once created, meeting rooms are available 24/7. If you have created an open meeting, anyone with the URL may enter at any time. If you have created a closed meeting, anyone on the Participant List may enter at any time. Open/closed access can be set when creating a meeting (see Creating New Meetings under Creating/Editing Meetings), or through the Adobe Connect Central Web interface (see Editing and Deleting Meetings under Creating/Editing Meetings).
[back to General Questions]
G5) Q: How do I close a meeting room?
A:To log out of a meeting room, simply close the meeting room window (see Joining/Leaving a Meeting under Getting Started for details).
Hosts can also temporarily close a meeting room, restricting access to all non-Hosts. For details, see Closing a Meeting Room under Using Adobe Connect.
[back to General Questions]
G6) Q: How do people find out where to go for a meeting?
A: There are three ways to invite participants to a meeting:
(See Editing and Deleting Meetings under Creating/Editing Meetings)
[back to General Questions]
G7) Q: Where do I find out about accessibility information for Adobe Connect?
A: For accessibility information, see the Adobe Connect website at http://www.adobe.com/macromedia/accessibility/features/breeze/ and
http://help.adobe.com/en_US/Connect/6.0/AcrobatConnect/help.html?content...
Adobe also has an extension that allows for real-time audio captioning. It is available for free download from Adobe: http://www.adobe.com/cfusion/exchange/index.cfm?event=extensionDetail&lo... (you may have to create a new user name and password if you are not already registered with Adobe). Note that in order for a meeting to be captioned using the extension, the meeting creator or Host must set up a captioning service ahead of time.
A PDF with instructions for using the captioning extension, including tips for captioning services, can be found at
http://www.adobe.com/education/resources/k12/resourcecenters/communicati...
[back to General Questions]
G8) Q: Is Adobe Connect the same as Macromedia Breeze Meeting?
A: Yes. Macromedia Breeze Meeting was renamed to Adobe Connect.
[back to General Questions]
G9) Q: Is Adobe Connect the same as Connect Pro?
A: Yes. The full name of Adobe Connect is Adobe Acrobat Connect Professional. Here it is known as Adobe Connect, but is also referred to by other names, such as Connect Pro and Acrobat Connect.
[back to General Questions]
G10) Q: How do students obtain access to a meeting room?
A: Undergraduate students aren't permitted to create or own meeting rooms. They have to work with their instructor or staff adviser to be assigned access to a room for appropriate course or project-related work.
All students, both undergrad and grad, are allowed to be Hosts in meeting rooms -- Hosts have access to all of the tools in the room, just as if they had created the room themselves.
The student's instructor or staff adviser should work with their Adobe Connect Contact (http://meeting.psu.edu/contacts) to obtain a license and/or create a room.
Once the room is created, the faculty or staff member needs to:
(1.) Edit the Participant List in the Meeting Manager Interface (http://meeting.psu.edu/editparticipants) and add the student as a Host.
(2.) Then give the URL for the meeting room to the student.
Once the student completes his work, the faculty or staff member can re-assign the room to others by editing the participant list and assigning a new host.
[back to General Questions]
A1) Q: How can I restrict who may enter a meeting room?
A: When you create an Adobe Connect meeting room you specify if it will be an open meeting for anyone with the URL, or a closed meeting for only those listed on the Participant's List. For closed meetings, you also specify if attendees not on the Participant's List may or may not "knock" to enter the meeting (see Creating a New Meeting under Creating/Editing Meetings). The meeting host can also make a meeting room inaccessible to participants by ending the meeting or by placing the meeting on hold (see Closing a Meeting Room under Using Adobe Connect).
[back to Attendees]
A2) Q: Is there a limit to the number of Attendees who may attend a meeting?
A: No. An unlimited number of people may attend a meeting.
[back to Attendees]
A3) Q: What's the difference between the guest account and the Penn State account? Do guests have the same rights as Penn State people?
A: If someone attending a meeting does not have a current Penn State Access Account, they may log in to the meeting as a Friend of Penn State (FPS). Everyone who uses the Penn State Adobe Connect resource must log in, either with a Penn State Access Account or a Penn State Friends of Penn State Account. Due to security reasons, it is necessary to allow only registered users to access the system. Even if a meeting is set to allow everyone with the URL to enter, everyone will still have to log in with either an Access Account or FPS Account.
To get a Friends of Penn State account, each guest must go to http://fps.psu.edu and complete the form. A new tutorial is available if users need help with the FPS Account form. View the tutorial
When using Adobe Connect, there is no difference between an Access account and a Friends of Penn State account.
[back to Attendees]
A4) Q: Do I need an Adobe Connect license to invite people from another University to a meeting?
A: You may set up your meeting so that anyone in the world can attend. You do not need to purchase licenses for your participants; the Penn State Adobe Connect server license allows for unlimited participants.
[back to Attendees]
A5) Q: I want to add someone to the Participant List for a meeting I am setting up but I can't find their name in the list.
A: In order for a name to appear on the list of available users, that user must have logged in to Adobe Connect at least once before. If you want to add someone to your meeting whose name does not appear in the list of available users, you will need to use the Penn State Bulk Upload utility. See Bulk Upload Utility under Creating/Editing Meetings for details.
When adding people to the Current Participants list in the Meeting Manager interface, remember that the available users list is sorted by first name. When using the Search utility, you can search on first and last name, but not on user ID.
[back to Attendees]
R1) Q: Would I be considered a Host if I was running my own meeting?
A: Yes. The person who creates the meeting room in Adobe Connect is automatically the Host for that room. A Host can also designate other meeting participants to be meeting Hosts. There is no limit to the number of Hosts that can be in a meeting room at one time.
[back to Running a Meeting]
R2) Q: Can I record a meeting or training that is being broadcast through Adobe Connect?
A: Yes, you can record a meeting. See Recording Meetings under Using Adobe Connect.
[back to Running a Meeting]
R3) Q: Must recorded meetings reside on the Adobe Connect server?
A: No, recorded Adobe Connect meetings may reside on the server or they can be downloaded and placed on a CD or Web server. Viewing a recorded meeting from the Adobe Connect server doesn't take up concurrent user "seats" on the server but the recordings do take up disk space. See Recording Meetings under Using Adobe Connect.
[back to Running a Meeting]
R4) Q: What should I do if my meeting room connection is dropped while I am in a meeting?
A: The Penn State Adobe Connect “server” is actually composed of two servers that are clustered. This means that if one server malfunctions, the other server will take over for it. If you are in the meeting and the server hosting your meeting stops responding, your meeting will automatically be switched to the other server. The catch is that while in the meeting room, you will get a message that the connection has been dropped. When/if you get this message, don’t panic! Just be patient. You need to wait up to 45 to 60 seconds for the server cluster to re-establish the connection for you on a different server - then you will be able to continue your meeting. You don’t need to quit out of your meeting or take any other corrective action.
[back to Running a Meeting]
R5) Q: What types of files can I upload into an Adobe Connect meeting?
A: For step-by-step directions for uploading files into the Share pod, see Share Pod: Sharing Files and Whiteboards under Using Adobe Connect.
[back to Running a Meeting]
R6) Q: How can I "pass the mic?"
A: Granting audio access through the Attendee List Pod allows you to "pass the mic." See Camera and Voice Pod: Broadcasting Audio and Video under Using Adobe Connect for details.
[back to Running a Meeting]
R7) Q: I agreed to allow someone to take control of my screen and now I don't know where my meeting room went.
A: Adobe Connect minimizes when you share an application and when you give control of that application to someone else. The Adobe Connect meeting icon should be in the dock on a Mac and in the task bar on a PC.
[back to Running a Meeting]
P1) Q: What are layouts? How do I create them? How do I switch between them?
A: A layout is a specific arrangement of display panels, called pods. There are eight types of pods that you can add to a layout, each with its own function. A meeting room may have one layout or several. To change layouts in a room, see Customizing Layouts under Using Adobe Connect.
[back to Pods and Layouts]
P2) Q: What's the difference between the File Sharing pod and the Share pod?
A: There are two pods in Adobe Connect for sharing files. The File Sharing pod allows you to upload files to a meeting and have participants download a copy of the file to their computer. All file types can be uploaded to this pod. The actual file is never displayed in the meeting, only a link to download it.
The Share pod will actually display the file that is uploaded, but is limited in the types of files it will accommodate. For information on the Share pod, see Share Pod: Sharing Files and Whiteboards under Using Adobe Connect.
[back to Pods and Layouts]
P3) Q: How do I limit permissions to pods? Is it possible to allow access to just some of the tools in a pod?
A: A Host can limit access to select pods. See Roles and Permissions under Using Adobe Connect for details. Hosts are not able to allow access to just some of the tools in a pod. Your only choices are all or none.
[back to Pods and Layouts]
V1) Q: How do people broadcast audio and video in an Adobe Connect meeting?
A: Users broadcasting audio and video must have a wired, high speed connection to the Internet. Starting with V.7, Hosts have more options for allowing Attendees to broadcast audio and video and are able to give Attendees access to the microphone to broadcast audio without giving them access to the Camera and Voice pod.
To broadcast video: Attendees must have Presenter or Host permissions to the Camera and Voice pod. Having Presenter or Host permissions to the Camera and Voice pod also allows them to broadcast audio.
To broadcast audio without video: The Host can use the flyout options associated with each Attendee’s name in the Attendee List pod to grant access to the microphone. Attendees can also request access to the microphone by using the “Raise Hand” emoticon. The Host has the option of granting or denying this request. Once given permission, the Attendee uses the “Talk” button at the bottom of the screen to broadcast audio.
For more information about roles, see Roles and Permissions under Using Adobe Connect. For more information about broadcasting audio and video, see Camera and Voice Pod: Broadcasting Audio and Video under Getting Started.
[back to Video and Sound]
V2) Q: How many people can broadcast audio and video in an Adobe Connect meeting?
A: Users broadcasting audio and video must have a wired, high speed connection to the Internet. The more people who are actively broadcasting audio and video, the more bandwidth Adobe Connect needs to operate and the better the chance for performance issues. In our pilot tests we found that having more than four people simultaneously broadcasting audio and video negatively affected performance.
For information about bandwidth and how to set the meeting bandwidth for best performance, see Improving Performance under Using Adobe Connect -> Camera and Voice Pod: Broadcasting Audio and Video.
[back to Video and Sound]
V3) Q: I am having a problem with echo and feedback when I attend an Adobe Connect meeting. What can I do to eliminate this problem?
A: Echo happens when multiple people, who aren't wearing headsets, have the talk button locked to an on position. The microphone on the camera picks up the audio from the computer speakers and feeds it back to Adobe Connect.
To avoid the echo feedback either wear a headset with a microphone, or press the talk button when you want to talk and release it when you have finished instead of using the hands-free button to lock it on.
There is also a setting in the Flash Player Settings window that might also help some with echo. From the Meeting menu under "Manage My Settings," select "Select Camera..." Click on the microphone icon and check the box beside "Reduce Echo."
For additional audio troubleshooting tips, see Audio Troubleshooting and Recommendations under Using Adobe Connect -> Camera and Voice Pod: Broadcasting Audio and Video.
[back to Video and Sound]
H1) Q: Is there a recommended web camera for Adobe Connect?
A: Yes. See Web Camera and Headset under Getting Started.
[back to Hardware]
H2) Q: Can I use a Verizon card with Adobe Connect?
A: Yes. Just make sure you download the flash driver before the particular meeting if this will be the first time you are using Adobe Connect and allow up to 20 minutes to actually connect to the meeting room. This is an issue with the bandwidth of the Verizon Card. Although you will be able to participate in the meeting using the wireless card, you will not be able to broadcast audio or video or be an active presenter.
[back to Hardware]
H3) Q: Can I use a drawing tablet and stylus with Adobe Connect?
A: Yes. This works well, especially when using the whiteboard.
[back to Hardware]
H4) Q: Can I use a video-over-IP videoconferencing system (such as Sony IPELA) with Adobe Connect?
A: No. The camera and microphone used with Adobe Connect must plug into your local computer via USB.
[back to Hardware]
H5) Q: Do Polycom cameras work with Adobe Connect?
A: No. Proprietary cameras from Polycom will not work with Adobe Connect. This includes any H.323 room-based camera and the older Polycom desktop camera. However, a standard USB camera that works with Polycom PVX will work with Adobe Connect.
[back to Hardware]
N1) Q: Are we using a Penn State server for Adobe Connect?
A: Yes. Penn State is running Adobe Connect from a server located within the Penn State system.
[back to Networking]
N2) Q: What do I do if I suspect a network problem when connecting to an Adobe Connect meeting?
A: For the best experience, Adobe Connect requires suitable connectivity from each user to the Adobe Connect server. While Adobe Connect can accommodate different bandwidth levels such as modem, DSL, and LAN, each type of connection requires a certain minimum for acceptable performance.
In addition to the plain throughput on any given type of connection, there are other factors such as firewalls and proxy servers that can affect the overall bandwidth of a connection to Adobe Connect.
Adobe Connect presentations are normally delivered as HTTP data on port 80 and port 443, while Adobe Connect audio and video streams are delivered as RTMP data on port 80. If you are using a proxy server to connect to the Internet, most proxy servers only negotiate HTTP traffic. For this reason, attempts to connect to the Macromedia Flash Communication Server using RTMP through a proxy server fail.
Additionally, it is common for many DSL connections to have better download bandwidth than upload bandwidth. This can affect Adobe Connect recordings that incorporate screen sharing since there is greater bandwidth burden when uploading data to the Adobe Connect server.
There are two principle diagnostic tests to help troubleshoot connectivity issues in Adobe Connect.
Port Test: http://www.macromedia.com/go/16466
The Port Test shows connectivity from a client to Macromedia and reveals which ports are open or closed on the client side. The PSU Adobe Connect Implementation requires the second test to Pass which is RTMP over port 80. In addition any proxy server or firewall you are using needs to be configured to pass this data. This may include any software firewall installed on your local computer and/or configuration needed by your local area network administrator. Network Administrators can contact us at breeze@psu.edu for further information.
Adobe Connect connectivity test:
https://breeze.psu.edu/common/help/en/support/meeting_test.htm
This will test overall connectivity and will show upstream and downstream bandwidth (note this may vary due to internet traffic) and should reveal whether or not you have sufficient bandwidth (> 350K bps) to achieve acceptable results when recording an Adobe Connect meeting while screen sharing.
Source: http://www.adobe.com/go/f83a452b
NOTE: If the report you get back from the connection test indicates that you are unable to connect to the Penn State server, it is almost always caused by a firewall or proxy server at your location. Your local network administrator would be most knowledgeable to help you solve these issues.
Another potential issue could be 3rd party firewall software on your computer, or possibly web proxy software that you might have your browser configured to use. Your local tech support staff should be able to help you adjust your settings. The ITS Help Desk may also be able to help you determine if it is a local software issue. Use the form at http://meeting.psu.edu/issueform to let them know what was in your report and what firewall/proxy server software you may be using.
N3) Q: What settings are needed for Network Administrators to allow Adobe Connect meetings through our Firewall/Proxy Server?
A: The hosts breezemtg1.win.psu.edu (146.186.34.12) and breezemtg2.win.psu.edu (146.186.34.13) need to be added to the firewall/proxy rules to allow RTMP data over port 80 from the Flash Media Servers. We may add additional servers later for load balancing so it is safe to add 146.186.34.0/27 into your rules. Also the Web Server breeze.psu.edu is located at 146.186.34.16 and only uses standard HTTP.
You can then test the connection at https://breeze.psu.edu/common/help/en/support/meeting_test.htm
[back to Networking]
N4) Q: Can I access Adobe Connect from behind a router?
A: Yes, in most cases. However, if attempting to load a meeting room causes Adobe Connect to hang on the grey screen that first says "loading" and then "connecting", you have a network problem that may be caused by your router. Run the Adobe Connect connectivity test at https://breeze.psu.edu/common/help/en/support/meeting_test.htm. If step 2 (Enterprise Server Connection Test) fails, try bypassing your router and connecting to the internet directly.
For more help with networking, see FAQ questions N2. What do I do if I suspect a network problem when connecting to an Adobe Connect meeting? and N3. What settings are needed for Network Administrators to allow Adobe Connect meetings through our Firewall/Proxy Server?
[back to Networking]
N4) Q: Why can I enter my meeting rooms from my home computer but not my office? I am using Internet Explorer from my office.
A: During the transition from Adobe Connect Version 6 to Adobe Connect 7 we have found that in most cases simply clearing the "History" in Internet Explorer will resolve the problem.
[back to Networking]
O1) Q: What is Adobe Presenter? How does it work? How is it distributed? When can I get it? How to insert hyperlinks that work? How do I publish it? Can I publish it to the Penn State Adobe Connect server?
A: Adobe Presenter is an optional plug-in for Windows that provides an easy means of adding narration to PowerPoint presentations. See Adobe Presenter: Narrating Presentations under Using Adobe Connect. Contact breeze@psu.edu for additional information.
[back to Other Programs]
O2) Q: How do I use Captivate with Adobe Connect?
A: Captivate is an application for Windows that allows screen captures and screen recordings. The resulting files are Flash files that can be uploaded into Adobe Connect meeting or embedded into Adobe Presenter. The Adobe Web site has a number of resources available.
[back to Other Programs]
O3) Q: Is Adobe Connect going to take the place of Centra?
A: Yes. Adobe Connect is the desktop, Web-based video conferencing system supported by ITS and is taking the place of Centra.
[back to Other Programs]
Adobe Connect (full name Adobe Acrobat Connect Professional, also formerly Macromedia Breeze Meeting) is a collaboration tool that includes video conferencing, application sharing, live polling, chat, whiteboards, and presentations. Live, synchronous interactions with small or large groups take place right on your desktop.
Using Adobe Connect, you and other meeting attendees can join a live, on-line meeting from anywhere in the world, as long as you have a browser, Flash Player plug-in, and an Internet connection. A meeting can have as few as two or as many as several hundred attendees.
About Meeting Rooms
A meeting room is an online application that you join by navigating to a specific URL with a browser. Once in a meeting, you can see and hear various types of media, such as a live video broadcast of the Presenter, a Microsoft PowerPoint presentation, or a video. In real time, Presenters can demonstrate software on the computer or use a whiteboard to draw or annotate images or text.
An Adobe Connect meeting room exists before a scheduled meeting time and continues to exist after the scheduled meeting time has passed. A meeting room can be used over and over. The Host can leave the meeting room open or closed between scheduled meetings. If a meeting room is open between meetings, you can enter the room at any time to view content or meet with other group members.
Uses of Adobe Connect
The Adobe Connect service has been deployed by Information Technology Services to meet the needs of Penn State faculty and staff who would like to use desktop video conferencing for:
The Penn State online Adobe Connect Community is more than just a Web site. It’s a place for anyone involved in using or supporting Adobe Connect (formerly Breeze) to meet and share ideas, information, and materials related to Adobe Connect.
Anyone may access the site and read the content. To contribute to the collective knowledge of the community, select the "Click Here to Log In" link on the right side of the page. Enter your Penn State Access Account or Friends of Penn State (http://fps.psu.edu) user ID and password on the WebAccess form.
When participating in this community, please make sure the content of your posts is directly related to Adobe Connect. Posts that are of a personal nature, advertisements, and/or off-topic are subject to deletion. Attachments are permitted as long as they contribute to the purpose of this community and contain appropriate content. All copyright laws will be strictly enforced.
This is a user-run community. There is no stated or implied guarantee of timely or accurate responses to questions. If you are involved in official Penn State business and need help with a specific Adobe Connect problem, please contact the ITS Help Desk (http://css.its.psu.edu/consulting/consult.html). Questions sent to breeze@psu.edu are directed to and answered by the ITS Help Desk.
Community Editors
Editors are members of the community with the ability to add and revise core site content. Editors can post announcements on the front page, create new pages, revise existing pages, and moderate user comments.
If you are a member of the Penn State community and are interested in becoming an Editor, e-mail breeze@psu.edu. Please include your community user name and a brief description of your qualifications and/or links to your community posts.
How to Use This Site
For information about how to navigate, create content, and other site-related tips, see How to Use This Site in this section.
Logging In
By logging in to the community, you can comment on pages, post topics in the Forums, and add events to the Events Calendar.
To log in, click on the "Click Here to Log In" link on the right sidebar.
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Log In Link
Access ID or Friends of Penn State Account
If you're a Penn State user, log in with your Access ID and password. If you're not from Penn State, simply create a Friends of Penn State (FPS) account at https://fps.psu.edu/ to log in. (View the tutorial.)
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Link to Create a Friends of Penn State Account
Most of the navigation for the community is done through the white links at the top of the screen:
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Book Links for the Community
With the exception of the Forums, each one of those links is a book that contains pages.
Printing Pages
You can easily print a printer-friendly version of a page or even an entire book. To print a page:
To print an entire book, follow the above directions from the book's index page (the page that's shown after clicking the white link with the book's title).
Moving Through Pages
When viewing a book, the pages are always listed in the left sidebar. In addition, near the bottom of the screen is a navigation bar with the previous and next pages, as well as a link labeled "up," which will take you one step up (back) in the hierarchy of pages:
[inline:up.jpg]
Navigation Bar for Book Pages
Breadcrumb Trail
As you browse through book pages, you'll find that some pages are nested within others. To help with navigation, there is always a "breadcrumb trail" just below the Adobe Connect Community logo that shows you where you are in the hierarchy of pages:
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"Breadcrumb Trail" for Navigation
By default, most user names are initials and a string of numbers. To set your community user name to something other than the default:
Creating a New Post, Option 1
To create a new post in the Forums, you have two options. Option 1:
Creating a New Post, Option 2
Alternatively, you can post a new topic while in the Forums:
Replying to an Existing Post
To reply to an existing post:
To add an event to the Events Calendar:
You may also want to post your event in Announcements in the Forums. If so, we suggest posting the event's full description in the Forums and simply providing a link to that post in the calendar event description. That way you don't have to enter the same description twice.
To learn more about how to create links in the community, see How to Format Your Posts in this section.
Formatting Tips
For tips on how to format text as bold or italic, how to create links, and how to include images in your posts and comments, click the "Formatting tips" link on the right sidebar.
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"Formatting Tips" Link
Link Conventions
To link to a location outside the community, we recommend leaving it as an explicit web address, such as http://www.psu.edu/. Simply typing the web address will automatically create a link.
To link to a page inside the community, make sure your link is relative. That is, it should start with "/", such as <a href="/quickstart"> or <a href="/forum/announcements">.
Uploading a File or Image
To upload a file or image to your post, click the "File attachments" heading near the bottom of the page.
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"File Attachments" Heading
Then click the "Browse" button to look for your file and hit the "Attach" button to attach it to the post.
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"Browse" and "Attach" Buttons
After attaching a file, checking the "List" checkbox will cause your file to be listed at the bottom of the post (which is useful for attachments, but not recommended for images).
To include an attached image in the body of a post, use [ inline:filename ] (without the spaces) as described in the "Formatting tips" link.
Resources at Adobe:
Adobe Presenter (formerly Breeze Presenter)
http://www.adobe.com/resources/acrobatconnect/presenter/
http://seminars.adobe.acrobat.com/getstartedpresenter/
Using Captivate Content with Adobe Connect and Adobe Presenter
http://www.adobe.com/devnet/captivate/articles/brz_integration_pt1.html
http://www.adobe.com/devnet/captivate/articles/brz_integration_pt2.html
Adobe Connect and Adobe Presenter documentation
http://www.adobe.com/resources/breeze/
Captivate tutorial: reducing file size
http://www.adobe.com/devnet/captivate/articles/filesize.html
Learn more about Adobe Connect: Attend an on-line Adobe Connect seminar
http://www.adobe.com/products/breeze/seminars/
Adobe Connect Resources
http://www.adobe.com/resources/breeze/products/live/
Adobe Connect Users Group Tutorials
http://www.connectusers.com/tutorials/
Participant video tutorial (somewhat dated -- makes references to previous version):
http://www.adobe.com/resources/breeze/brz_attend/
Adobe Connect Resource Center
http://www.adobe.com/resources/breeze/
Collaborative Teaching Center
http://www.adobe.com/education/resources/hed/instructional/connect/colla...
Learn More about Adobe Connect
http://www.adobe.com/products/breeze/
Getting Started Help Videos - for users with Host permissions:
http://www.adobe.com/support/documentation/en/breeze/meeting/quick_start...
Adobe Connect Guide for Hosts and Presenters
http://livedocs.macromedia.com/breeze/5b/presenters/wwhelp/wwhimpl/js/ht...
Webinars:
Making Your Webinars More Effective
http://tlt.its.psu.edu/breeze/EffectiveWebinars.pdf
Meeting Guides:
Hosting a Meeting Guide
http://tlt.its.psu.edu/breeze/Case5Plan.html
Other Resources:
Adobe Connect documentation from Indiana Higher Education Telecommunication System (IHETS)
http://www.ihets.org/progserv/dms/meeting/Overview.html
Host Manual for IHETS
http://www.ihets.org/progserv/dms/meeting/support/MostRecent/HostManualC...
IHETS Quick Start Guide for Hosts: Camera and Voice Pod, Attendee List, and Chat Pods
http://www.ihets.org/progserv/dms/meeting/support/MostRecent/QuickStartH...
IHETS Quick Start Guide for Hosts: Share Pod
http://www.ihets.org/progserv/dms/meeting/support/MostRecent/QuickStartH...
Participant Guide for IHETS Interactive
http://www.ihets.org/progserv/dms/meeting/support/MostRecent/Participant...
What if I have a question or need to talk to someone about a specific Penn State Adobe Connect issue?
The ITS Help Desks answer general questions about Adobe Connect for Penn State faculty, staff and students. The Help Desks can be contacted via e-mail at helpdesk@psu.edu or by calling 814-863-2494 or 814-863-1035. Additional information about the ITS Help Desks can be found at http://css.its.psu.edu/consulting/consult.html.
By using the keywords Breeze or Adobe Connect, additional information addressing Adobe Connect frequently asked questions and answers can be located at the Penn State Help Desk Knowledge Base (http://kb.its.psu.edu/knowledge-base-topics/software-and-hardware/adobe-... ).
Alternatively, you may fill out and submit this ITS Issue Form.
Where can I find out more about using Adobe Connect at Penn State?
ITS Consultants offer open demonstrations in an Adobe Connect meeting room. All users are welcome to attend and participate. You can find the schedule of open demonstrations in the Events Calendar or in Announcements in the Forums.
To schedule a face-to-face demonstration, contact your ITS Consultant from the list at http://css.its.psu.edu/cs/itsanalysts.html.
Where can I get training for Adobe Connect at Penn State?
ITS Training Services offers regularly scheduled face-to-face, hands-on training seminars as well as special request seminars for Penn State faculty and staff. The regular seminar schedule is located at http://its.psu.edu/training. ITS Training Services can also be contacted at 814-863-9522 or itstraining@psu.edu.
Where do I get a meeting room or a license to create meeting rooms at Penn State?
Adobe Connect Contacts assign and manage Meeting Creator licenses. To identify your contact, see Meeting Creator Licenses under Creating/Editing Meetings.
The ITS Call Center (http://css.its.psu.edu/callcenter/) will create Adobe Connect meeting rooms for Penn State faculty and staff use. Phone bridge arrangements for Adobe Connect meetings can also be made through the ITS Call Center.
Where can I get help with using Adobe Connect with my Penn State students?
Education Technology Services offers one-on-one consulting with faculty for using Adobe Connect with students for instructional purposes. Contact tlt@psu.edu or phone 814-865-2030 to schedule an appointment with an instructional designer.
What if I have a question about the Adobe Connect Community?
You can contact us at breeze@psu.edu.
How can I get email announcements and alerts?
You can access this option by submitting the Adobe Connect Listserv form, which is available at http://meeting.psu.edu/listserv.
Teaching Learning Assistants (TLAs) are available to assist full and part-time faculty at University Park. To request a consultation or learn how to become a TLA visit the website at About the TLA Program at University Park
http://ets.tlt.psu.edu/tla/