Before Joining a Meeting
Before joining a meeting there are several things you need to do.
(Also see Requirements in this section for more information.)
Note the connection speed indicated as you will need it to set your connection speed once you enter the meeting room.
If the report you get back from the connection test indicates that you are unable to connect to the Penn State server, it is almost always caused by a firewall or proxy server at your location. Your local network administrator would be most knowledgeable to help you solve these issues.
Another potential issue could be 3rd party firewall software on your computer, or possibly web proxy software that you might have your browser configured to use. Your local tech support staff should be able to help you adjust your settings. The ITS Help Desk may also be able to help you determine if it is a local software issue. Use the form at http://meeting.psu.edu/issueform to let them know what was in your report and what firewall/proxy server software you may be using.
The Add-In should have been installed when you ran the connection test in the previous step. If you receive a message when you enter the meeting room that you need to install the Add-In, you will need to follow the steps in the tutorial. If all else fails, the Add-In can be found at the URLs below and installed by clicking the appropriate link for your operating system. Sharing is not an option for the Linux operating system as there is no Add-In for Linux.
Joining a Meeting
(See Joining/Leaving a Meeting in this section for more information or view the tutorial.)
Configuring Audio/Video and Connection Speed
(See Setting Up Audio/Video in this section for more information.)
Participant's Guide to Pods
If this is your first Adobe Connect meeting or you have very little experience using Adobe Connect, you may want to view our brief tutorial about all of the pods available in a meeting and how how to use them. (View the tutorial.)
Using Adobe Connect
Learning to Use Adobe Connect contains information about web resources, interactive demos, and support information.