There is a documented issue with installing the Screen Sharing Add in - "connect addin" with users on a Mac and monitor resolutions larger than 2000 pixels either vertical or horizontal.
Synptom: Macintosh is unable to install the add-in for V.7 of Adobe Connect.
Explanation in Adobe's release notes of Connect Pro 7:
On Macintosh, the Meeting Add in will fail to launch a meeting if either the width or the
height of the screen resolution is set to 2000 pixels or greater. The window appears but is blank (white).
Workaround: lower the screen resolution, or launch the meeting in the browser (append"?launcher=false" to the url)
(Done w/Safari )
As reported by a member of our online community:
What finally worked:
Once I upped up resolution back to 2560 x 1440 - I would experience a white screen.
All links to some issues others are having -
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403441&slice...
http://www.coldfusionjedi.com/index.cfm/2008/5/13/Adobe-Connect-failure-...
http://www.adobe.com/support/connect/updaters.html
http://sdc.shockwave.com/cfusion/webforums/forum/messageview.cfm?forumid...
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=63&...