Adobe Connect Community

Also covers: Blank screens appearing when logging into a meeting, trying to access a meeting, or on rare occasions when switching from one share pod to another during a meeting.

In many cases, simply clearing the history and cache has appeared to resolve the problems with Adobe Connect Pro pages not properly loading and resulting in a blank or stalled screen. This seems to have been more prevalent since the upgrade from Adobe Connect Pro 6 to Version 7. While this problem is not consistent in nature, it has occurred and has been reported to Adobe.

Note: We found that if you have 2 or more browsers installed, it is necessary to clear all of them. Simply clearing one may not resolve the problem.

To clear the history and cache for the following browsers do the following:

Windows Internet Explorer 7
1. Under the Tools menu select Internet Options
2. For Browsing History, click on Delete All
4. Click on the check box for Also delete files and settings stored by add-ons.
5. Click on Yes
6. Exit Completely from the browser.

Windows and Macintosh Mozilla FireFox 2.0 and later
1. Under the Tools menu select Clear Private Data
2. Click on each of the items to select the options. A check mark should appear in the box.
3. Click on the Clear Private Data Now button
4. Exit Completely from the browser.