Audio Problem Troubleshooting Suggestions from Adobe (V.7)
Wed, 10/22/2008 - 2:18pm — Yvonne Clark
We received a response from Adobe today (10/21/08 -- posted below) about the persistent audio problems we have been having since installing V.7 in August. The service pack referred to is expected sometime in November. We will pass along information as it becomes available. Additional troubleshooting tips received today are posted at http://meeting.psu.edu/node/519.
From Adobe:
In Connect 7, Adobe included an “enhanced” audio solution for PC users when running the audio setup wizard. It’s in the advanced settings area. This is different than Connect 6 and the cause of some of the problems out there. Until the service pack fix is initiated, I believe this enhanced audio feature is defaulting to “on”. We would like everyone to turn that off as a troubleshooting option (and it will default to off with the service pack).
This means everyone in the meeting should have the enhanced audio box checked to “off”. Otherwise, the enhanced audio may create problems with gain and other audio pickup and cause “breaks” in the delivery for everyone (on a congested network).