Adobe Connect Community

What if I have a question or need to talk to someone about a specific Penn State Adobe Connect issue?
The ITS Help Desks answer general questions about Adobe Connect for Penn State faculty, staff and students. The Help Desks can be contacted via e-mail at helpdesk@psu.edu or by calling 814-863-2494 or 814-863-1035. Additional information about the ITS Help Desks can be found at http://css.its.psu.edu/consulting/consult.html.

By using the keywords Breeze or Adobe Connect, additional information addressing Adobe Connect frequently asked questions and answers can be located at the Penn State Help Desk Knowledge Base (http://kb.its.psu.edu/knowledge-base-topics/software-and-hardware/adobe-... ).

Alternatively, you may fill out and submit this ITS Issue Form.

Where can I find out more about using Adobe Connect at Penn State?
ITS Consultants offer open demonstrations in an Adobe Connect meeting room. All users are welcome to attend and participate. You can find the schedule of open demonstrations in the Events Calendar or in Announcements in the Forums.

To schedule a face-to-face demonstration, contact your ITS Consultant from the list at http://css.its.psu.edu/cs/itsanalysts.html.

Where can I get training for Adobe Connect at Penn State?
ITS Training Services offers regularly scheduled face-to-face, hands-on training seminars as well as special request seminars for Penn State faculty and staff. The regular seminar schedule is located at http://its.psu.edu/training. ITS Training Services can also be contacted at 814-863-9522 or itstraining@psu.edu.

Where do I get a meeting room or a license to create meeting rooms at Penn State?
Adobe Connect Contacts assign and manage Meeting Creator licenses. To identify your contact, see Meeting Creator Licenses under Creating/Editing Meetings.

The ITS Call Center (http://css.its.psu.edu/callcenter/) will create Adobe Connect meeting rooms for Penn State faculty and staff use. Phone bridge arrangements for Adobe Connect meetings can also be made through the ITS Call Center.

Where can I get help with using Adobe Connect with my Penn State students?
Education Technology Services offers one-on-one consulting with faculty for using Adobe Connect with students for instructional purposes. Contact tlt@psu.edu or phone 814-865-2030 to schedule an appointment with an instructional designer.

What if I have a question about the Adobe Connect Community?
You can contact us at breeze@psu.edu.

How can I get email announcements and alerts?
You can access this option by submitting the Adobe Connect Listserv form, which is available at http://meeting.psu.edu/listserv.

How do I add audio conference to my Adobe Connect meeting through phone services?
There are several audio conferencing options available. To incorporate an Adobe Connect meeting with an audio conference meeting, you would need to use an Andrea Telephone Interface.
The conferencing options are:

1. Meet-Me Conferencing - This is a University Park extension that needs to be reserved through our Call Center. In short, we would assign a dial-in number for all the participants to call. There is no charge for the use of the bridge; however, anyone calling long-distance would pay for their own long-distance fees just as they would be making a regular call to University Park.
2. Operator Assist Conferencing - The Call Center operator would call each participant and add them to the conference. For scheduling, you would need to obtain and provide the phone numbers where each participant can be reached at the time of the call. There is a $35.00 operator assist set-up fee + all long distance charges are billed to the department. The participants would not pay for anything.
3. AT&T Reservation-less Conferencing - A designated dial number and conference ID is given to you for use at anytime 24/7 365. There is no need to schedule the use after the ID has been assigned. An individual toll-free dial-in number will be assigned. All participants would dial-in to the toll-free number. A purchase card is needed to set-up an account. The usage for the bridge is 0.06 per participant. The usage charges are automatically billed to the purchase card with an invoice directly from AT&T being mailed the 1st and 15th of the month.

You can call the Penn State Call Center at 865-4700 to arrange any of the above conferences. You may also want to visit our website at http://css.its.psu.edu/callcenter/audconf.html. The Andrea Telephone Interface is available for approximately $100.00. See the post at http://meeting.psu.edu/node/275 for more information.